Privacy policy

We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. 

This Privacy Policy describes how memorytrain.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

MemoryTrain may edit this policy or may change our privacy practices from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Please check our site periodically for updates. 

Statement of Privacy

MemoryTrain respects and protects the privacy of the individuals (users) who register their personal information and use the Services through the Website. This policy describes how we collect, use, protect or otherwise handle the User’s information on our website. This Privacy Policy has been compiled in compliance with and in governance with the provisions of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules 2011. 

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at contactus@memorytrain.com 

Collecting Personal Information

While visiting or ordering on our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 

• Order information/ Customer Support 

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

Information Sharing and Disclosure 

We will not share or disclose the User’s Personal Information to anyone except in the following circumstances; 

• When we have consent from the User to share the information 
• To provide the product or service the user has requested 
• When required under a court summons or orders or legal process

Security practices and procedures 

Users personal information is password-protected for his privacy and security. We have taken adequate measures to have secure access to the User’s personal data.

Cookie Policy 

Once you agree to allow website to use cookies, you also agree to use the data it collects regarding your online behaviour (analyse web traffic, web pages you spend the most time on and websites you visit)

The data we collect by using cookies is to customise our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems. Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you. 

Links to other Sites 

Our Website links to other websites that may collect personally identifiable information about you. MemoryTrain is not responsible for the privacy practices or the content of those linked websites. 

Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access. 

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

We provide all users with the opportunity to opt-out of receiving non-essential(promotional, marketing related) communications from us on behalf our partners, and from us in general, after setting up an account. 

If you want to remove your contact information from all memorytrain.com lists and newsletters, please click on unsubscribe in the email you receive. 

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance officer are provided below;

Mrs. Megha Abraham

MemoryTrain Creatives Private Limited

1st Floor, Door No 37/2955/A3, Block No. 225

Near Devankulangara, behind Changampuzha Park

Elamakkara, Edapally

Kochi, Kerala 682024

Phone: +91 9995896000

Email: contactus@memorytrain.in

Time : Mon-Sat (09:00 - 18:00)

Jurisdiction

If you choose to visit the Website, your visit and any dispute over privacy is subject to this policy and the Website’s terms of use. In addition to the foregoing, any disputes arising under the Policy shall be governed by the Laws of India.